Digital Literacy: Using Technology Part 1

In this Premier Skills English Podcast, Rich, Rowan and Jack start a series of podcasts on digital literacy. In this podcast, Rich has a problem with his mobile phone and asks Rowan for some help. The language focus is on asking for help in a polite way and words and phrases connected to mobile technology. Your task is to ask for some tech support. Don't forget to listen to the end of the podcast because we have a new football phrase for you to guess.

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Do you ever watch football on your mobile phone?

Do you ever watch football on your mobile phone?

Asking for help

In the roleplay, Rich asked Rowan for some help with his mobile phone. It's always important to be polite when we ask someone for help. Rich was very polite in the roleplay. Here is what he said:

Rich: My phone’s totally broken. Would you mind taking a look?

When we use 'would' we often use the phrase 'would you mind ...?'. This phrase is followed by the -ing form (the gerund). Take a look at these examples:

Would you mind opening the window?

Would you mind helping me with my homework?

Would you mind taking a look at this?

It's often important to be polite in English. In this activity, choose the language that you think is more polite.

Have you ever taken a selfie with a famous footballer? Do you know who he is?

Have you ever taken a selfie with a famous footballer? Do you know who he is?

Technology

In the roleplay, Rowan and Rich were talking about mobile phones. They used quite a lot of vocabulary connected to technology. Have a look at these sentences from the roleplay and check that you understand the words in bold and then have a go at the activity.

I know that you’re a bit of a technical whizz with mobile phones.

You’ve probably just got your mobile data turned off or not turned on the WIFI.

It was fine a few minutes ago but I’m such a technophobe, you know that.

You know that I’m useless with gadgets.

Haha! I just turned it off and on again, Rich!

Activity 2: In this activity, take a look at some of the words that were used in the roleplay and match them to their definitions.

That's not football! Do you know what it is?

That's not football! Do you know what it is?

Tech Support: Asking for help

Has this ever happened to your phone?

Has this ever happened to your phone?

Your task is to ask for some help. Here are two problems. We would like you to use some of the language we have introduced in this podcast and ask us for help in the comments section.

  • Problem one: Your computer has a problem. Describe the problem and ask us to fix it.
  • Problem two: You want to buy some Premier League tickets. You need to call the club ticket office. Ask us for some help.

Write all your answers in the comments section and make a guess at this week's football phrase!.

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